SYKES    is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 32,000 employees. 

Sykes Enterprises Eastern Europe is looking for the following professional to join our Cluj-Napoca Call Center: 

ACCOUNT TRAINER 

 

RESPONSIBILITIES AND OUTPUT            

  Capable of providing up-to date professional information and maintains customer service work (in terms of communication, the profession and working discipline) model for the team.          

Arranges training courses and develops training plans for customer service, ensures that the customer service is conversant with and holds at a maximum level their professional skill and information required for their work.

Prepares and continuously updates training material

Delivers training courses to new hires and existing staff, prepares tests to measure the students’ knowledge, prepares action plan to cover gaps

Monitors the up-to-date nature of training materials ensures that all conditions required for the training courses are in place while closely cooperating with the Supervisors and the Account Manager

By maintaining accurate records, monitors the execution of training courses and is prepared to inform the his/her managers on the efficiency of the work by submitting reports whenever requested.

Conducts regular training needs analysis in order to maintain high quality of service.

Liaises with the originating company’s training managers, monitors and coordinates the Client’s needs with Sykes management and Sykes trainers.Monitors feedback forms from students, prepares action plan if necessary 

REQUIRED EXPERIENCE, KNOWLEDGE AND SKILLS 

Experience gained in technical support, has high  knowledge of IT technical products

Excellent communication and presentation skills, and the candidate’s ability to remain composed in      any situations   

Strong computer knowledge, advanced level skills with Word/Excel or other office programs.

Strong skills for organization and creativity

Accurate and precise.

Patient, customer-focused, courteous, helpful and empathic approach

Good social personality who everybody feels easy to contact and is trusted by colleagues.

Carries maximum commitment to the company.

Experience in people management: motivation and development.

Proficient in English and any of the following languages: Spanish, Portuguese, Polish or Czech.

Knowing the Romanian Language will constitute an advantage  

We offer the opportunity of working in a dynamic environment, with challenging assignments and career opportunities.

If you would like to join our team of committed professionals, please send your resume written in English at: Această adresă de e-mail este protejată de spamboţi; aveţi nevoie de activarea JavaScript-ului pentru a o vizualiza