3ner.ro Career Opportunity - Quality Coach - Bucharest

Career Opportunity - Quality Coach - Bucharest

Anunturi

Scris de 3ner

Luni, 30 August 2010 20:56

View Comments

We are looking for a Quality Coach to join a multinational company operating in the BPO industry.

Responsibilities:

• Prepare for and deliver regular coaching sessions focused on quality of calls and performance metrics.
• Identify and communicate trends or areas of opportunity for the development of contact center front line staff members.
• Organize call calibration sessions with other coaches.
• Provides one-on-one and group

training/ retraining as required.
• Aids in new hire training.
• Ensures that maximum quality is being achieved at all times.
• Assist the business by taking inbound calls as per service level requirements.
• Regularly update own knowledge of new products and procedures.

Requirements:

• Experience in the field of quality monitoring.
• Minimum of two years experience in call center industry.
• Proven superior customer service and sales skills.
• Coaching experience.
• Training experience and/ or adult teaching experience is a definite asset.
• Strong oral and written communication skills, in both (1) English and (2) French/Italian/German/Spanish.
• A detail-orientation and strong organizational and planning skills.
• Excellent computer skills, including proficiency with MS Word, MS Excel, PowerPoint and Outlook.
• The ability to be a team player.
• An energetic and enthusiastic attitude.

If you are interested , please send your application at adina.stroe at vonconsulting.ro.

blog comments powered by Disqus

Alte articole
Junior Achievement România te provoac? la 4 competi?ii! Au început înscrierile la cea de-a doua edi?ie a programului Tineri Antreprenori O alta abordare financiara Au inceput inscrierile la School for Startups!	Hipnoza, Autohipnoza si dezvoltare personala Planificare, creatie si implementare in PR-ul online cu Bogdan Theodor Olteanu (Millenium Communications) Castiga un loc gratuit la Cursul NLP Practitioner care va incepe in 25 aprilie 2009 la Timisoara! Curs postuniversitar in coaching

Carti recomandate

Talentul nu este sufiecient John C. Maxwell	Sa intelegem Uniunea Europeana - O introducere - John McCormi
PR cu buget restrans Leonard Saffir	Machiavelli in lumea afacerilor Peter Noll, Hans Rudolf Bachmann
Cum se formeaz? lideri ca Jack Welch Stephen H.Baum, Dave Conti	Cercetarea de marketing